Force (correct) a locked status

Audience

Administrator only

Screen

Intervention record, edit mode

Verified version

App 1.0.0

Goal

Correct a status set by mistake on a finished intervention (Compliant, Non-compliant or Cancelled). These statuses are normally locked; the admin correction rewrites them. To keep Law 16 traceability, every correction requires a mandatory reason and is logged.

Audience

Administrator only. Other members do not see the statuses that force the lock.

Prerequisites

• The intervention is finished (Compliant, Non-compliant or Cancelled): it is listed under "History". On an intervention that is still open, only the normal status changes are offered.
• Be an administrator.

Steps

1. Open the intervention from "History", then click "Edit".

2. Open the "Current status" menu. Statuses that force the lock are preceded by an arrow ⤺ (for example "⤺ Compliant"). Choose the correct status.

3. A "Reason for the correction" field (required) appears below the menu, with the hint "Why was this status wrong?". Enter the justification.

   

4. Click "Save". The message "Status corrected and logged" appears.

Tips and common mistakes

• Reason required: without a reason, the correction is refused.
• Forcing to "Non-compliant": the anomaly description is also required, as for a normal finding.
• No ⤺ arrow in the menu: you are not an administrator, or the intervention is not finished yet.
• Correction ≠ resolution: to say "the problem is fixed" without erasing the finding, use Resolve a non-compliance instead. The correction is for fixing a status error.
• Elsewhere in the app: the same admin correction ("Reason for the correction" field) exists on routine repairs and on major repairs and replacements.

See also

• Resolve a non-compliance
• Change the status of an intervention
• View the change history